Application of Total Quality Management At Gazi Wires Limited

INTRODUCTION

1.Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture.
2.One of the keys to implementing TQM can be found in this definition. It is the idea that TQM is a structured system. It is a strategy derived from internal and external customer and supplier wants and needs that have been determined through Daily 3.Management and Cross-Functional Management.
Pinpointing internal and external requirements allows us to continuously improve, develop, and maintain quality, cost, delivery, and morale. TQM is a system that integrates all of this activity and information.

OBJECTIVES

1.To apply the TQM in a production industry. I have chosen Gazi Wires Ltd. as my case study.
2.To determine the improvement of quality of products as well as organizational culture relating to quality improvement.
3.To try to convince other industries to apply TQM.

CONCEPTS OF TQM

The concepts of TQM are as follows:
1.Continuous Improvement
2.Employee empowerment
3.JIT concept
4.Bench Marking
5.Knowledge of Tools

TOOLS OF TQM

The Tools of TQM are:
1.QFD (Quality Function Deployment) or House of Quality.
2.Taguchi Method.
3.Pareto Charts
4.Cause And Effect Diagram (Fish-Bone Diagram).
5.Statistical Process Control (SPC).

PRODUCTION PROCESS
1) Drawing: Annealed wax coated Copper Wire of 8mm diameter is imported and drawn in the drawing machines through polished tungsten carbide dies and Diamond dies for reduction of the cross-section step by step till desired is obtained.
2) Annealing: The Copper Wire becomes undesirably hard on drawing. For restoration of the ductility, the wires are annealed controlled overhead furnaces maintained at a temperature of 500°C to 800°C depending on the size of the wire.
3) Enameling: After passing through drawing and annealing machines, the wires are to be enameled to give further necessary qualities. But all wires are not to be enameled as they have customers for wires without enamel.

TESTS

1)Physical Tests: Heat shock, Heat ageing, Elongation of SECW
2)Electrical Tests: Electric strength, Continuity of Covering
3) Chemical Tests: Cure test, Cut through test
4) Peel Test
5) Mechanical Test: Jerk test

GAZI WIRES ON THE BASIS OF TQM

On the basis of TQM my suggestions for the Gazi Wires Ltd. in the sector of
1.Quality Control Circle
2.Quality of Raw material
3.Quality of Finished Goods
4.Quality Relating Discussion
5.Quality Records
6.Involvement of all
7.Slogan of Quality
8.Bench Marking
9.Machines, Equipment, Servicing
10.Storage and Delivery
11.Performance measure and Motivation
12.Training
13.Meeting with Top Management
14.External Audit
Marketing
16.Customer Satisfaction
17.Productivity
18.Information System
19.Working Condition
20.Relation among Employees

THE BENEFITS OF TQM

1.The initiation of a special study to determine error or defect sources, training needs, etc. This will, of course, initially prevention costs.
2.Special efforts to improve communication at the internal supplier customer interfaces and between departments such as marketing, design, production and purchasing.
3.The continued collection, analysis and reporting of quality related cost information by personnel in finance and quality management.
4.The establishment and maintenance of quality objectives, in terms of Costs, for the entire organization and for specific areas.